Why being an Event Organiser is a tough job.

I didn't realise just how tough the Event Industry was until doing research into the typical experience Event Organisers and Meeting Planners go through when engaging speakers.

When I asked the question, 'Have you ever had a bad speaker?', I was stunned to hear the response: 'No.  I only work with good speakers.  I've been doing this for 15 years and I've never had a bad speaker apart from 2 years ago'.

Confused by the double statement, I engaged a little further and the conversation went something like this:

Me: 'How do you normally search for speakers?'

EO: 'I first go through my little black book where I keep the names of all the good speakers I've used'

Me: 'So that will be all the speakers you've used over the 15 years?'

EO: 'That's correct...'

Me: 'And...  the speaker you considered to be bad isn't in your book?'

EO: 'That's correct...'

ME: 'So basically you have everyone's name in your little black book who you've worked with apart from the one that you had two years ago',

EO: 'No.  Not everyone gets in,  only the good speakers do...'

Confused?

This is what psychologists call, 'cognitive dissonance' - it's a state of mind when a person is experiencing two conflicting thoughts at the same time, each struggling to be recognised and dealt with.

In this case, she had two things going on in the brain - a definition wrangling match over the terms, 'Good and Bad' speaker.  And then admitting if she had had a bad speaker or not.

Afterall, in this industry who's going to hire an Event Organiser if they admit to hiring bad speakers?

With this in mind, half of her statements start to make a little more sense....

But, it still doesn't account for the last statement because if she doesn't put in her little black book 'bad' and then says she only puts in the 'good', it implies that there must be another group of speakers who she's identified but unwilling to openly acknowledge as either good or bad.  In a polite way, the lack of a name for this category says it all as this is the 'nameless' category - those speakers who were 'mediocre, boring, forgetful, uninteresting, dull, samey, nothing new etc'.

Now things begin to make sense:  You can't admit to having bad speakers because no one hires an Organiser who hires bad speakers. 

So what happens when there is a bad speaker? Here's the kicker: it seems if the speaker messed up, it's somehow always ends up being the organiser's fault as they are not able to admit the speaker they hired was bad!  This attitude  perpetuates the cognitive dissonance many organisers experience at some point in their career which results in self blame rather than apportioning it back to the true source - the speaker was bad on that day. 

So I started playing around with the opening question to see if if something else was going on...

Results were reviling.

When I asked; 'Have you ever had a bad speaker?', I usually got the response: 'No'.  


But  if rephrased the question to: 'Have you ever had bad experiences working with speakers?' that's when I got a quizzical look and after a brief pause, 'Oh you mean like: them being late, or not turning up, or not sending their slides ahead, or or or or'. Suddenly the floodgates opened with war stories of the experiences they'd had.

Therefore there is a transference almost acceptance that bad experience is not the signs of a bad speaker and that it's this bad experience that is somehow always the fault of the event organiser because they must have failed to have done something even when it was beyond their control!
Cindy-Michelle Waterfield

So here's my question to you: Why keep quiet and accept a Speaker's unprofessional conduct when your client wouldn't accept you doing this to them and neither would you accept it if your supplier did this to you?  My next question: What are you going to do about it from now on?

Co-Founder of iwantaspeaker.com

S**t! The Speaker's Overran!

We've all been there - watched and listened to a speaker talking for longer than they should.  Sometimes they are politely stopped by the Chair or MC, on occasion, forcibly ( and fun to watch) while other times you simply can't interrupt.

Sometime, speakers over running can save lives such as the case I heard of 30 years ago about an Army troop due to catch a ferry but first had to sit through a presentation. The speaker, a very high ranking senior officer, over ran, causing just over 300 troops to miss the Ferry.  There is no possible way to stop such a Speaker of this type in mid flow due to their seniority and, as they were not a professional speaker, but merely someone thinking they were 'rallying the troops', they had no concept of the length of their speech and just ploughed on regardless. This presentation was being held in Belgium and the ferry everyone was due to catch: the MS Herald of Free Enterprise. At the time, it was a logistical nightmare for events organiser because of people rushing around scrambling for cars and kit the moment the speech ended,  all trying to get off base at the same time. It's only in hindsight that you realise the impact of how costly that particular event's running over could have turned out.

But while most events won't ever have as a dramatic hindsight bonus for a speaker over running most are never the less left with the issues it causes:

• Audienced stressed for missing travel connections, or prearranged meetings or food
• The Venue's kitchen juggling the timing of the food or trying to keep it hot without spoiling
• Another speaker or speakers having to cut their presentation time down or even step aside
• Quietly trying to admonish the guilty speaker while they feel like they've delivered more value by over running and that you should be grateful to them!

Speakers who over run their allocated time simply are not thinking about you nor the event nor your audience.  Members of the audience do plan things around your event or the speaker they've solely come to see and while the speaker demands respect for the audience not to leave during their presentation, so then must it be a two way street and the speaker must respect the audience's time.

To prevent this, make sure your process:

1. Clearly states what time you want the speaker to go on the stage and to leave by and what they are to do there when on the stage.
2. Make is clear to the speaker what you are going to do as a count down timer incase they do forget about timing or their own stop watch has stopped working
3. Make it clear to the speaker what will happen when they have reached the end of their time - how you will be asking them to leave the stage
4. Tell the audience during, 'House Rules', what will be happening about the speaker's timing notices so they know also what to expect should a speaker over run
5. Do not be afraid to brief even the highest senior ranking official, CEO or celebrity about the timing procedure as most will appreciate knowing they've only got 5 minutes left and will happily wrap things up.

Your process should have the timings in the contract and agreed to before they even get to your event.  But if you are relying on simply email exchange for them to be a speaker at your event, then it will be the little thing of one speaker over running who will ruin your day. 

Don't let speakers who continually over run damage your event and upset your audience: we don't like it and that's why we built iwantaspeaker.com

Signs to look for when finding a true professional speaker

If you are going to get a group of people into a room all at the same time who would all rather be somewhere else, you’d better have a good reason, good content, good information for them to be there.

Often the answer to this is:- "Yes I do".  After all you wouldn’t be doing this now would you!

However, to think this far and then concentrate on venue, the chair layout the seating, the guest list and then think about who is going to be delivering this content, imparting information or being the reason enough for the audience wanting to be there is usually left to last minute or given little credit. 

Well that’s just like organising a wedding, hiring the venue, working out the colour, sending out invites and then working out who the Bride and Groom should be!

In today’s connected world, audiences are wanting more and more ‘content’.

The biggest insight I’ve seen is the growth of Tech being used by the events industry in order to plan, plot and pre-engage with the audience and then use it to try and continue engagement during and after the event too.

Then they think about speakers….

The truly professionals speakers are used to dealing with those who are savvy enough to ask, to help you engage with your audience BEFORE the event, as well as AFTER.  Some professional speakers offer pre event and post event follow-up email messages – (in marketing speaker: we now call it nurture and drip campaigns), while others offer conference calls and mini consultations.

However, the true professional speaker also now understands they have to contend with technology while they are on the stage, but not many can actually handle it.

Traditionally we called it heckling.  Nowadays it’s called, ‘interaction and engagement’.

So for a true professional speaker who can handle today’s fast pace changing world, make sure your speaker can:

•   Manage taking questions and providing answers almost as if ‘off-the-cuff’, if they can’t they don’t have depth of knowledge greater than that of your audience
•  Interact and be comfortable with social media, live feed and audience apps while they are on stage – if they can’t deal with this, it means they might not be confident in their presentation enough to allow for distractions
•  Offer your audience tasters and teasers before the event and provide relevant follow up info – if they can’t, you will have more workload to do in order to get, keep and build audience loyalty.
•  Ensure their message is on task and about your event and not promoting themselves – if you use a speaker’s standard template email, chances are YOU are promoting them rather than the speaker writing something for you and your audience to promote YOU and YOUR EVENT which means you’ve just given your audience’s loyalty to the speaker.

When you engage with a speaker, always think how they can help you, pre, during and post the event and then make sure it’s down in writing in a contract.  It’s why we build such a flexible speaker management booking process to cover their involvement from start to finish of the event and not just for the speaking bit.

Using iwantaspeaker.com will help you standardise the process of working with speakers.

How Do You Pick which Expo?

It’s Expo season and it’s in full swing.  But which one do you go to?

One of the top reasons is: To Gain Knowledge.  And one of the best ways is to listen to the speakers and the Keynotes as it’s a quick way of learning new information.

So, you do your homework and work out which of the Expos’ breakout sessions and keynotes you want to attend and could be of most value and then you consider that while you are there, you might as well check ahead to see what exhibitors are there and arrange a few meet-ups. 

Come the day and….

You get to the speaker session and….

The room is empty. 

The Speaker didn’t show.

Yes, it’s annoying.

If you had known they wouldn’t show, would you honestly have gone?  It’s only at this point you realise that you will at least be getting something from the day with the meet-ups and the exhibition.  But reality is, if you knew the speaker wasn’t going to be there, you probably wouldn’t be either.

Speakers impart knowledge. This is a great way to learn about what’s hot, what’s trending and what your company needs to have or do right now.

Of the Expos I attended last year, on average, 11% of sessions were cancelled because of no speaker on the day.  5% had alternative speakers from the name advertised simply because the Event Organiser found a replacement speaker at the last minute and in one case, they had a speaker do repeat performances just to ensure that the audience had someone!

Event Organisers work hard to ensure the right people are on the stage to impart this knowledge so you are drawn to the event in the first place.  So it doesn’t help them either when a Speaker decides not to show. Not professional of the speaker and it’s them that’s potentially just wasted your time.

The only speakers the Event Organisers can 99% guarantee of turning up are the Keynotes as usually these are booked via a speaker bureau and are charged big bucks for the privilege.

Now, while you and I know that these big name speakers are interesting as a draw to get us to possibly go, it’s usually the smaller, lesser known speakers in between that we go to hear as we know their content is sometimes more valuable, relevant and related to our own business. But it’s these that are the hit and miss.

Because of this, we decided it’s about time to set a Professional Standard for booking speakers and created a speaker management system that does this –iwantaspeaker.com.

Our online process reduces the risk when it comes to hiring speakers, which means Events ran by your Event Organiser will be less likely to have a “No Shows”. 

If you’ve attended an event with a ‘No Show’, tell the organiser about us as and be assured that if they use our system, they will have our 'Icon logo' on their event which means you can be sure the next time you attend their event, you will get to see the speaker you wanted and know that they will be of a Professional Standard.  No Logo? No gogo! 

That’s why we built   iwantaspeaker.com